Overview
It's not uncommon to forget your password or need to change your login email address so we make it easy to change these in the Owner Portal. There are two methods to do this based on whether or not you know your current password.
The Steps
You Know Your Current Password
If you know your current password, you can change your login email and password from your Owner Portal dashboard. Here's how.
Log in to your Owner Portal.
On the top right corner, click your Name; then on the dropdown menu, click Security.
You will be prompted to enter your current password in the Unlock Settings window. Click Unlock after you do.
On the Login & Password Settings window, you'll have the option to edit your Login Email Address and Password. Click the Edit button to select which you'd like to edit.
Click Save to finish.
You Forgot Your Password
On the login screen to your tenant portal, click the link that reads "Forgot Password?"
Next, enter the email address that you used to originally log into the Owner Portal with.
Click Reset Password.
You'll then need to wait for a DoorLoop Password Reset email. When you get that, click the green Reset Password button and you'll be redirected back to your Owner Portal login page to create a new password.
That's it. You should now be back in your Owner Portal. Be sure to jot down your new password somewhere so you don't forget it again.