Overview
On the Owner Portal, Requests are another means of contacting your Property Manager. Through Requests, you can easily send a message along with an attachment that goes directly to the property manager.
The Steps
Creating a New Request
To send a Request, you'll want to click the More tab and then click Requests.
On the Request page, click New Request.
On the New Request window, there are several required fields you will need to fill in.
Subject: enter the subject of your request, something short and exact.
Description: enter a detailed description of what you need or expand on the subject.
Due Date: this is the date that you need something completed or a question answered. For example, if you need an inspection done by a certain date.
Property: Select the property that this request is in relation to.
You can also optionally Upload a File, such as a photo or a document if you need to send the property manger something.
Click Save to finish.
Receiving a Request Update
Once you create a request, you'll see those listed on the More > Request tab. From here, you'll also see the status of those requests and if they've been updated by the property manager. If you click on each request, you'll be able to view any updates, which will be in the Activity Feed. You'll also be able to add a comment to the request if you need to respond to any of the updates.
Completed Requests
When a Request has been completed by your property manager, you'll see either Completed or Archived in the Status column. You will still be able to click on each Request to view the Activity Feed and a history of all the updates.