Our live hours are:
Monday – Friday, 9am–1am GMT / 2am–6pm MST / 4am–8pm EST
2026 Support Public Holiday Closures
To help you plan ahead, please find below a list of upcoming public holidays where the Oxford Medical Simulation Support Desk will be closed or operating with reduced hours.
During closures, you can still submit a support request via the Support Desk, and we'll respond as soon as we're back online.
Easter (UK & US)
Friday 3 April – Closed
Monday 6 April – Closed
Early May Bank Holiday (UK only)
Monday 4 May – Support opens at 17:00 UK time
Spring Bank Holiday & Memorial Day (UK & US)
Monday 25 May – Closed
Independence Day (US only)
Saturday 4 July – Support closes at 17:00 UK time
Summer Bank Holiday (UK only)
Monday 31 August – Support opens at 17:00 UK time
Labor Day (US only)
Monday 7 September – Support closes at 17:00 UK time
Thanksgiving (US only)
Thursday 26 November – Support closes at 17:00 UK time
Christmas 2026 (UK and US)
Thursday 24 December – Friday 1 January – Support closed (reopens 09:00 UK time on Monday 4 January)