Fast answers to the questions our support team hears most often.
Where do I find my Announcement ID?
Open the announcement → go to the Placement tab.
Scroll to the Announcement ID section — it's always shown there, regardless of your placement setting.
Click the clipboard icon to copy it.
Just created the announcement and haven't saved it yet? Save first — the ID only appears after that.
My scroll/rotation speed number doesn't match real seconds — is that normal?
Yes. Running Line scroll speed (1–50) is a relative dial, not literal seconds — higher number = slower scrolling.
Rotating announcement "Display duration" (2–20s) is the total time for one full cycle through all your slides, split evenly — not the time each slide shows individually.
Can I place the bar right under my header instead of at the very top?
Yes, using Custom position: select it in the Placement tab, then add the "Oxify Announcement Bar" block to your theme (Header or Footer section) exactly where you want it, using the Announcement ID above.
The built-in Top/Bottom position options always place the bar at the very edge of the page — Custom position is the only way to put it somewhere specific, like just below your header.
My bar overlaps or covers another element (cart drawer, popup, chat widget) — what do I do?
The app automatically adjusts spacing for your theme's own sticky header — but it doesn't know about third-party elements like cart drawers, chat widgets, or cookie banners.
Try raising or lowering your bar's Z-Index (Content tab → Show Advanced Settings) so it sits above or below the conflicting element as needed.
If that doesn't fully resolve it, contact support — some theme layouts need a small custom CSS adjustment.
Can I control the height of a sticky bar?
Not directly — height is determined by your content and spacing settings (font size, padding), not a dedicated height field.
To make it taller or shorter, adjust font size, or the inside/outside spacing options in the Design tab.
Related
Troubleshooting: Why Isn't My Announcement Showing?
Where Your Announcement Shows: Placement, Position & Device Targeting