When a Physical product sale is confirmed, it requires fulfillment on your part.
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Go to Transactions > List.
Hand delivery
If you select "Hand delivery", you should :
Contact your customer to organize the hand delivery.
Create fulfillment.
Select your product
Mark as delivered
The status of your sale is now "Delivered"
Shipping
If you select "Shipping", you should :
Pack and ship your products
Create fulfillment to share to your customer the tracking link
Select your product
Click on "Continue"
Enter tracking link
Click "Complete"
The status of your sale is now "Shipped"
A shipping confirmation email has been sent to your customer
Once the order is received, your status will be automatically marked as delivered.