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[Physical products] After sale process

Learn how to fulfill an order

Jules Agar avatar
Written by Jules Agar
Updated over 5 months ago

When a Physical product sale is confirmed, it requires fulfillment on your part.
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Go to Transactions > List.

Hand delivery

If you select "Hand delivery", you should :

  • Contact your customer to organize the hand delivery.

  • Create fulfillment.

    • Select your product

    • Mark as delivered

  • The status of your sale is now "Delivered"

Shipping

If you select "Shipping", you should :

  • Pack and ship your products

  • Create fulfillment to share to your customer the tracking link

    • Select your product

    • Click on "Continue"

    • Enter tracking link

    • Click "Complete"

  • The status of your sale is now "Shipped"

  • A shipping confirmation email has been sent to your customer


Once the order is received, your status will be automatically marked as delivered.

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