Yes, please. Our agent is signed in to your account while buying your packs, and two sessions at once break the purchase. Stay logged out from the moment you place the order until we confirm delivery, and keep an eye on your order in case it needs a verification code from you.
If you need to get into the game before we are done
Message us in the app chat first. We will pause the purchase, tell you when the account is free, and pick your order back up when you are finished. It takes a minute and nothing is lost.
We ask because logging in without telling us interrupts the purchase mid-transaction. Usually that just means a delay. In the worst case the purchase completes on our side but the packs do not land in your account, and it is already paid for. That is the one thing we cannot always undo, which is why the message matters more than the waiting.
If it already happened
Tell us in the app chat right away and do not log in again until we confirm your order is complete. In most cases we can pick the order back up.
Please check What happens if I log into the game while my order is being processed? for more information.