How Can I Cancel a Transaction?

You can cancel a transaction any time before it is paid to your beneficiary and without any fee. You can cancel a transaction directly from the “Transaction History” section or by clicking on the cancel icon shown in the recent transactions table of your dashboard. You can only cancel* a transaction if it is in PAYABLE status and if it was done the same day of the cancellation; otherwise you will need to contact Customer Service to request the cancellation.

*In case Cancel option is not enabled and transaction is still active, please contact customer service thru our chat to get more details.

Why Has My Cancellation Been Denied?

There are two reasons why your cancellation may be denied: either your transaction has already been paid or some type of hold was placed on it. Contact customer service thru our chat to get more details.
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Can I Make Changes to My Transaction Once it Has Been Submitted?

If the transaction has not been paid, you can replace your transaction for a new transaction or you can request a cancellation to create a new transaction.
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Is there a penalty if I cancel a transaction?

No: No fee, percentage or commission will be charged: Full amount of transaction and fee will be fully reimbursed.
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In Which Cases am I Eligible for a Refund?

If you send a money transfer to a designated beneficiary and later request that we stop the payment of this transaction, first we will check with the paying agent to determine whether or not the money transfer has already been paid to the beneficiary. If we can confirm that payment has not been made, the money transfer will be cancelled and we will issue a refund the amount of the money transfer, including the service charge. Your refund will be in USD.
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Can I cancel and save the money on one transaction to create (and use the money) for another transaction in the future?;