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Why hasn’t my tracking updated?

Good question — this is one of the most common situations, and usually nothing is wrong.

Here’s why tracking may not update:

  • The package is in transit between facilities

  • The carrier hasn’t scanned it yet

  • It’s moving internationally (updates can pause briefly)

It’s normal for tracking to stay the same for 1–3 days, especially early in the shipment.

What to do:

  • Give it a little time to refresh

  • Keep an eye on the next update

If it hasn’t changed after a few days, click the chat bubble in the bottom-right corner to connect with our support team or you can also reach us anytime at contact@pandadrum.com 🐼🥁

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