We want you to feel completely confident with your Panda Drum — and if something isn’t right, we’ll make it right. That’s on us 🐼
Return eligibility:
Items must be in original condition
All original contents should be included
Returns must be requested within 30 days of receiving your order
For orders placed up to 2 weeks before Thanksgiving or Christmas, you can return or exchange them within 60 days from the holiday date
Digital songbooks are not eligible for returns or refunds, these items are delivered instantly and cannot be returned, if you have any trouble accessing your digital product, please reach out us.
How to start a return:
Just reach out to us with your order details, and we’ll guide you through the process step by step.
Refunds:
Issued once the return is received and inspected
Sent back to your original payment method
Processing times may vary depending on your bank/provider
To start a return, click the chat bubble in the bottom-right corner to connect with our support team or you can also reach us anytime at contact@pandadrum.com 🐼🥁