If something isn’t right with your order, we understand how frustrating that is — and that’s on us. We’re already here to fix it 🐼
This includes:
Damaged items
Lost packages
Wrong item received
Reach out to us with:
Your order number
A quick description of the issue
Photos/video (if applicable)
Once we have the details, we’ll:
Review the situation right away
Work with our support & logistics teams internally
Provide you with a clear solution
You won’t need to chase this — we’ll handle it and keep you updated.
Click the chat bubble in the bottom-right corner to connect with our support team or you can also reach us anytime at contact@pandadrum.com 🐼🥁