Whether your package is lost, damaged, or not as expected, we’ll make sure you’re taken care of.
What to do:
Reach out to us with your order number
Let us know what happened
Include photos if the item arrived damaged
Once we have the details, we’ll:
Look into it right away
Work with our shipping partners if needed
Provide you with a clear solution (replacement or refund)
You won’t need to chase this — we’ll handle it and keep you updated.
If you need help right away, click the chat bubble in the bottom-right corner to connect with our support team or you can also reach us anytime at contact@pandadrum.com 🐼🥁