Sometimes your crypto can be delayed. In most cases, the blockchain takes more time or confirmation than expected. Check this article to learn more about Crypto confirmations and how long they can take.
What you can do:
Double-check the deposit address. If you send crypto other than the one specified by the address, you won’t get it back.
Double-check the deposit amount. Any deposits less than the minimum will not be credited or refunded.
If your deposit is unconfirmed in the blockchain, you’ll have to contact the remittance platform for support.
If your deposit is confirmed in the blockchain, you can contact our Support Center with your deposit info so we can help.
Send us:
Type of crypto
Amount of deposit
Address
Transaction Hash ID
Via our official Instagram account or in-app support on the mobile app.