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Pantone Connect Resellers Policy
Pantone Connect Resellers Policy
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Written by Lucas Hedgecock
Updated over 8 months ago

Updated 04.24.24

  1. All resellers must be verified*, approved, and sign an agreement with Pantone to be Pantone’s authorized resellers.

    *Pantone is not accepting any new resellers at the moment. If interested, please reach out to https://www.pantone.com/customer-service/contact-sales

  2. For authorized resellers, Pantone will only accept ten licenses or more per company. This applies to both new orders and renewals.

  3. All new and renewals must be processed through the Pantone Sales team. See detailed information in the "disclaimer" section at the bottom of the page.

  4. Resellers are in charge of submitting orders, handling payments, and supplying the email addresses of end-users for license management. Pantone's role is to ensure the service is provided to the end-user.

  5. Reseller Discount:

    1. For all new subscriptions, the reseller receives 10% per customer, per order.

    2. For all renewals, the reseller receives 5%, per customer, per renewal

    3. If any renewal requests per customer are less than ten licenses, no dealer discount is provided nor processed.

    4. If the customer wishes to renew but the order is less than ten, they must renew directly through our paywall. Instructions on how to self-serve is here.
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  6. Order Process for New Orders:

    1. Please fill in the PO form.

    2. A quote will be generated and emailed to the email entered in the PO form. The quote will expire in 14 days if not accepted.

    3. Upon accepting the quote, the reseller has 30 days to pay. The end-user will be activated upon payment by receiving the license manager invitation via email.

    4. The subscription will not auto-renew. The Pantone sales team must process the renewal order to continue the service.

    5. If the subscription ends before renewing, the end-user will lose their access.

    6. To continue the service, a new order must be placed since Pantone cannot continue an expired subscription.

    7. If the quote expires, a new quote must be generated to process the order.
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  7. Order Process for Renewals:

    1. Please fill in the PO form. PLEASE NOTE: The original order ID must be provided (Found in the payment receipt. The ID starts with letters followed by the number. I.e.XR12345….)

    2. A quote will be generated and emailed to the email entered in the PO form. The quote will expire in 14 days if not accepted.

    3. Upon accepting the quote, the reseller has 30 days to pay. The end-user will be activated upon payment by receiving the license manager invitation via email.

    4. The subscription will not auto-renew. The Pantone sales team must process the renewal order to continue the service.

    5. If the subscription ends before renewing, the end-user will lose their access.

    6. To continue the service, a renewal order must be placed since Pantone cannot continue an expired subscription.

    7. If the quote expires, a new renewal quote must be generated to process the order.

DISCLAIMER

  1. Pantone is not obliged to provide technical or customer service support for transactions that do not comply with this policy.

  2. If any order is not processed through Pantone's sales team, it is considered out of policy.

  3. If resellers complete any transactions via our online payment system or through any 3rd party system/customer support, without involving our sales team, Pantone has no obligation to offer support. Refer to policy disclaimer #1.

  4. If any orders are placed outside of the policy, Pantone is obligated to cancel and refund the order, and revoke the license without notice. The refund amount will be based on usage.

  5. Pantone is not responsible for support in cases where resellers distribute or manage licenses directly to their end-users. For details, see policy disclaimer #6.

  6. Purchases of fewer than ten licenses for resellers are final; renewals will not be processed. If the customer wishes to renew they must renew directly through our paywall. Instructions on how to self-serve is here.

  7. Resellers are in charge of submitting orders, handling payments, and supplying the email addresses of end-users for license management. Pantone's role is to ensure that the service is provided to the end-user.

  8. Pantone will offer training on Pantone Connect and the License Manager to the end-users.

  9. Technical support or customer service queries should be directed to Pantone’s help center at https://intercom.help/pantone/en/.

  10. This policy may be amended without notice.

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