Sometimes things don't go as planned. That's why we've updated our terms of use to include a clear policy on how we handle compensation if you're ever stuck in one of our garages due to an outage. Below is a breakdown of the reimbursements you may be entitled to, depending on how long it takes for you to exit the garage after reporting the issue.
Compensation policy:
Exit within 30 minutes
If you can leave the garage within 30 minutes after your call for assistance, we will fully refund your booking.Exit within 30-60 minutes
If it takes between 30 and 60 minutes to exit after your call, you will receive a full refund of your booking, plus an additional €/£15 for food or drink reimbursement.Exit within 60-120 minutes
If you are able to exit between 60 and 120 minutes after your call, you will receive a full refund of your booking, plus €/£25 for food, drink, or other travel-related expenses.Exit after more than 120 minutes
If it takes longer than 120 minutes to leave the garage, you will receive a full refund of your booking, plus €/£50 to cover food, accommodation, or travel-related expenses.
We hope this policy provides you with peace of mind, in the event of any issues during your parking experience. For more details, please refer to clause 8.3 in our terms of use or contact our customer service team via support@parkbee.com.