Notification settings in ParkingPass are configured at the individual user level. If a resident or staff member reports not receiving notifications — or if property management is not receiving them — the issue is typically related to email or SMS settings on that specific account.
The same troubleshooting steps apply to both residents and property managers.
Common Things to Check First
Before escalating, review the following:
Check spam or junk folders
Confirm ParkingPass is not on a blocked senders list
Add ParkingPass to the safe senders or trusted contacts list
Confirm the user is in an area with strong internet or cellular service (for SMS notifications)
Verify the phone number or email address is entered correctly
Review Notification Settings
Notifications are controlled within the user's profile settings.
To review or update settings:
Log in to the account in question
Open the left navigation menu
Click Edit Profile
Confirm:
Email address is correct
Phone number is correct
Email notifications are enabled
SMS notifications are enabled (if applicable)
If assisting a resident, property managers may log in as the resident and follow the same steps.
Using an alternate email provider can sometimes resolve delivery issues.
Still Having Trouble?
If notifications are still not being received:
Contact ParkingPass Support by:
Emailing support@parkingpass.com, or
Submitting a request through the Help section in the Property Dashboard
When submitting a support request, include:
The affected user's name and email address
The type of notification expected (permit approval, payment receipt, violation, etc.)
The date and time the notification should have been received
The device and browser being used (if relevant)
Screenshots, if available
Providing detailed information allows Support to review delivery logs and investigate further.