Residents can request to add an additional vehicle through their portal. Once submitted, the request enters a management review status and must be approved before becoming active.
Property managers may also complete this process on behalf of a resident by logging in as the user from the resident's account.
Vehicle Limits
Residents can only add vehicles if the unit has not reached its configured maximum vehicle limit.
If an override is needed:
Open the Property Dashboard
Navigate to Vehicle / Unit Management from the left navigation
Locate the specific unit
Edit the Max Vehicle Limit as needed
Adjusting the unit limit will immediately allow additional vehicles to be submitted.
How Residents Submit an Additional Vehicle
Residents:
Log in at my.parkingpass.com
From the dashboard, select Update My Vehicles
Click the red + Add button
Enter required vehicle details, including:
License plate number
Vehicle type
Year
Make
Model
Color
Driver's license
Vehicle registration
Proof of insurance
Last six numbers of the VIN
Click Submit Vehicle Request
Assisting a Resident
If assistance is needed:
Open the resident's account
Click the green Quick Actions dropdown
Select Log in as User
Navigate to My Vehicles and complete the submission
What Happens After Submission
The vehicle appears in the Vehicle Info section
Status displays: "Under Management Review – New Vehicle Add Request"
Approval can be applied from the application review screen
Once approved:
An e-permit is generated for the license plate
Payment may be required, depending on property configuration
If the property uses tiered pricing, additional vehicles may fall into a different pricing tier based on vehicle count.
Important Notes
Approval depends on property vehicle limits and parking rules.
Additional vehicles may require an active permit and associated fees.
Tiered pricing structures may apply different rates to second or third vehicles.
Enforcement vendors rely on active vehicle status when validating vehicles.