Property managers can add additional users to their property's account to help manage parking activity. These users may include office staff, additional property managers, patrol managers, or patrol staff.
Each user will receive their own login and access permissions based on the role assigned when the account is created.
Once added, the new user will receive a verification email to activate their account and set their password.
Steps to Add a New User
Log in to your ParkingPass account.
Open Users from the left navigation. You can also use the Manage Staff quick-action button on your dashboard.
On the Manage Users page, click the green Add User button in the top-right corner.
Enter the required information:
Role — Determines access level and permissions
First Name
Last Name
Phone — Format: (555) 555-5555
Email
Under Properties, check each property the user should have access to. Use Select All if the user should be able to access every property your account manages.
Click the blue Create User button.
Managing Existing Users
The Manage Users page also lets you review and update everyone who already has access:
Use the Status and Role filters at the top of the page to find specific users.
Click Export to download the current user list as a file.
Use the Select Action dropdown on any user row to edit or remove their access.
What Happens Next
After the user is created:
The new user will receive a verification email.
The email contains a link to confirm their account.
They will be prompted to create their password.
Once completed, the user will be able to log in and access the properties assigned to them.
Tips
Make sure the correct role is selected, as this controls what the user can see and do in the system.
If the new user does not receive their verification email, ask them to check their spam or junk folder.
If you need help selecting the right role, click the How to Add Users link at the top of the Manage Users page.