Units (apartments, condos, buildings, or addresses) are managed at the property configuration level and must be updated by ParkingPass Support. If units need to be added, removed, or corrected, a formal request is required.
How to Request a Unit Update
Send an email to: support@parkingpass.com
Include the following details:
Property name
Property address (if applicable)
Building number (if applicable)
Unit number(s) to be added or removed
Clear description of the requested change
Providing complete information helps prevent delays.
Bulk Unit Changes
For large updates (multiple additions or removals):
A spreadsheet may be attached
Include building numbers (if applicable)
Include full unit identifiers exactly as they should appear in the system
Clearly label which units are being added and which are being removed
This is the preferred method for large-scale changes.
Important Notes
Unit structure is configured during onboarding.
Changes may impact resident assignments, vehicle limits, and enforcement structure.
Updates are coordinated through ParkingPass Support and, when necessary, Account Management.