Anyone with a ParkingPass account can update their own profile information from inside the portal. This applies to:
Residents
Guest users
Property management users
Account information is managed at the individual user level. As a property manager, you can also update a resident's account on their behalf when needed.
How to Update Your Own Information
Sign in at my.parkingpass.com.
Click your name or Edit Profile at the top of the left navigation.
Make the necessary changes.
Save your updates before exiting.
From the Edit Profile page, you can update:
Name
Email address
Phone number
Preferred language
Notification settings (email and SMS, if enabled)
Password
Keeping this information current ensures proper notification delivery and account access.
How Property Managers Update a Resident's Information
Property managers can update account details on behalf of a resident at any time.
Open the resident's account from the Residents directory or by searching for them.
Click the green Quick Actions dropdown in the top-right of the resident profile.
Select Update User Info.
Make the required changes.
Save.
This is commonly used when:
A resident is not receiving notifications
An email address was entered incorrectly
A name correction is required
A resident needs assistance accessing their account
Important Notes
Notification preferences are controlled at the individual user level — they can't be set globally for all residents at a property.
Updating an email or phone number may impact notification delivery if the new contact info has a typo. Always confirm before saving.
Password resets are managed by the user via the Forgot Password link on the login page. Property managers cannot reset a resident's password directly.
Accurate user information reduces support requests and ensures proper communication regarding permits, renewals, guest passes, and enforcement activity.