The Do-Not-Tow (DNT) list protects specific vehicles from enforcement actions according to your property's configured rules. Vehicles on the DNT list are excluded from standard violation processing based on the protection level applied.
Common uses include employee vehicles, approved vendors, contractors, and temporary protections during special situations.
View the Do-Not-Tow List
To see all currently protected vehicles:
Open your dashboard.
From the left sidebar, click Do-Not-Tow.
The page displays every vehicle currently on the DNT list, including its protection level and duration.
Add a Vehicle to the Do-Not-Tow List
You can add vehicles in two ways:
Option 1 — From the Main DNT Page
Navigate to Do-Not-Tow from the left sidebar.
Click the green New Do-Not-Tow button.
Enter the required vehicle details.
Select the appropriate protection duration.
Save.
Option 2 — From a Resident's Profile
Open the resident's profile.
Scroll to Registered Vehicles.
Click the green Vehicle Actions button.
Choose Protect Vehicle (DNT).
Once added, the vehicle appears on the Do-Not-Tow list and is protected based on your property's enforcement configuration.
Protection Duration
DNT entries can be configured for:
Temporary protection — with defined start and end dates (e.g., contractors on site for a week).
Ongoing protection — commonly used for employees or approved vendors.
Duration settings should align with your property's enforcement policies. Audit the DNT list periodically to remove protections that are no longer needed — see Property Manager Quick Start: Your Daily Playbook.
Important Notes
Each property has a configured limit on the number of vehicles that may be placed on the DNT list.
Protected vehicles are highlighted on a resident's profile.
Employees who live on the property may still be required to purchase a resident parking permit under your property's rules.
If your property chooses not to charge employees for permits, reimbursement can be handled separately.
Always confirm vehicle details carefully to avoid unintended protection.
Enforcement vendors rely on the DNT list during patrol operations.