If you’re unable to deposit funds or enter a paid contest on ParlayPlay, it may be due to one of the following reasons:
1. Age Requirements
You must be at least 18 years old to use ParlayPlay.
Certain states have higher minimum ages:
Massachusetts: 21+
Alabama & Nebraska: 19+
2. Location Restrictions
ParlayPlay is available in select U.S. states and most of Canada (excluding Ontario).
You must be physically located in an eligible state at the time of depositing or entering a contest.
Our system verifies this through your device’s location services. If location access is blocked or masked (e.g., by a VPN), you will not be able to play.
Click here for the full list of eligible states.
3. Other Considerations
Ensure location access is enabled on your device or browser.
Confirm you are not connected to a VPN, location masking tool, or traveling in an ineligible state.
If your account is frozen or restricted, please contact Live Chat Support for assistance.