If you are a Community Facilitator, you may want to promote members within your community to grant them additional permissions and access or you may need to remove members who are inactive. This article will show you how to manage roles and users in your community.

To view all of the members of your community, click on the Members Tab from your Community main page. Here you can view the list of Community Facilitators, New Members, and all other members. Make sure to click the 'See More....' links to view all members across these categories. You can also use the Name and 'Type' filters at the top of the members page to locate an individual member.

Once you have located the member whose role(s) you would like to modify, click on their name to view their User Profile. On your community member's User Profile, look for and click on the white [Manage Account] button below their name in the top left side of the page

When you click this option, a new window will appear showing that user's role(s) within your organization. As a Community Facilitator, you have the ability to add or remove any of the following roles to any member of your community, by clicking the [Edit] button.

As a Community Facilitator, you also have the ability to remove any user from your community. Just click the [Remove] button. This user will not be notified of their removal, but they will no longer see your community under the list of their communities.

*If you have questions or need assistance, contact our Support Team at support@participate.com or use the chat icon on the bottom-right corner of any page.

Did this answer your question?