Bounce uses several methods to keep in touch with its customers such as via email, SMS, push notifications in the app, live chat, or social media. But as a Bounce Partner, you may be wondering how you can reach out to your incoming customers for every booking each day. Here's how...
You can start a conversation with a Bounce Customer and handle any topics related to the reservation. The customer can also start a conversation with you and your staff.
This will let you handle topics such as:
The customer may be late to pick up their bags.
Let the customer know you are late to open the store.
The customer needs help finding your store.
Handle customers' check-in or check-out issues.
To start a conversation with a customer, open your Bounce Partner Portal and find the customer's reservation. Tap on the reservation to see the details, and then tap on "Open chat with Customer".
The customer will get an email notification. When the customer starts a conversation with you and your staff, you will also receive a notification. Note: Anyone with access to your Partner Portal will be able to read and reply to a customer conversation. Read this related article for details: Managing Users in an Account.
All conversations made through the app are monitored by Bounce Support Team. If at any time you feel uncomfortable chatting with a customer/partner, please reach out to customer support to report the issue.
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