3 weeks after the event, that’s when. Everybody loves a report (it’s not just us, right?). Problem is they can be complex and difficult to produce, even more so to send when the information contained within it has real value. We all know that the value dissipates the longer it takes to get the report to the viewer who needs it; do it instantly. VALUE. Linking incident (often in the field) to office instantly is a beautiful thing and will ENHANCE your service levels to stratospheric proportions.