Terms to know:
Data Capture (DC): the campaign you can use to collect contact information like name, email, address, and/or date of birth through an automated text conversation
Automated Message Campaign (AMC) : The campaign you can use to schedule a series of messages over any amount of time. Including texts, emails (through mailchimp), polls, voice messages, and internal messages to other users on the account
Short code: Our PastorsLine shared, 5-digit short code. This number is available to all our clients. So, you have access to using it as your "from" number when sending messages and/or a number you can use with reserved keywords.
Long code / Local number: The 10-digit number you choose to be your PastorsLine number. This is a dedicated number you own that you can use to send / receive messages and use keywords with.
Keyword: A word you get to choose to trigger auto-replies / campaigns.
Using our Mobile app:
Getting Started at my.PastorsLine.com:
Set up your notifications
How to set up your notifications
Dashboard, Inbox and HUB Overview:
Contacts Page Overview:
What contacts come over when using integrations
Groups and Keywords Overview:
Creating a group with a keyword and autoreply (NO data capture)
Creating a group with a keyword and data capture
Edit, Add, or Delete keywords from a group
How to set up and Use your Short Code Keywords
Using the filters in your groups page
Voice Overview:
HUB (recommended):
How to send a Voice broadcast (HUB)
How many credits do voice broadcasts use
Voice 1.0 (Legacy) *Retiring soon
More info can be found HERE
Campaigns Overview:
What campaign type should I use?
Creating a Guest Follow up workflow from A-Z
Analytics Overview:
How to view your group's sent statistics from the HUB
Integrations:
Templates, Facebook Community and Help Notes
Web Widgets
Billing
My Profile and Notifications
Users Page Overview
How to give Billing Privileges to a User
Numbers
Adding more numbers to your account
How do the credits work for extra numbers?
How do I verify a phone number I own to use as a voice caller ID?
Deleting numbers from your account
Switching which number is your primary number