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Remove or restore a member's access to your Pathwright account
Remove or restore a member's access to your Pathwright account

Here's the quick guide to removing and restoring member and staff access to your entire Pathwright account.

Laurie Garcia avatar
Written by Laurie Garcia
Updated yesterday

Remove access to your entire account

How to remove an individual member's access

To remove an individual member's access to your Pathwright account so they no longer count toward your billing...

  1. Open "Community" from the main account menu.

  2. Find the member, and click on the settings icon to the right of his name. Remove access by clicking "Remove access."

Once access is removed, the member won't count towards your monthly billing. You can also remove access in bulk for members who have not been active in 30, 60, or 90 days.

When a member with their access removed signs in, two things may happen depending on the automatically grant access on sign-in setting. Learn more about configuring your billing settings here.

  1. If you have it toggled on, they will instantly have access restored (they won't even know anything changed).

  2. If you have it toggled off, the member will see a message like the one below, prompting them to email your support contact email address:

Members with access removed will not appear in your Community list in the future unless you select the "Access removed" filter.

Restore an member's access to your Pathwright account

  1. Open "Community" from the main menu and select the "Access removed" filter.

  2. Find the member, and click on the settings icon to the right of the member's name.

  3. Restore access by clicking "Give access."

Archive a member from your entire account

Sometimes a team member will leave your organization and you'd like to delete them from the account. The below steps will walk you through archiving them as a member.

Archive a member from your Pathwright account

To completely remove any member's access to your Pathwright account...

  1. Open "Community" from the main account menu.

  2. Find the member and click the three dots to the right of the member's name.

  3. Remove access by clicking "Archive member." 

Once archived, the member will be considered "inactive" and will not count towards your monthly billing.

If an archived member attempts to sign in, they will receive a message like this one, prompting them to email your support contact email address:

Archived members will not appear in your Community list in the future unless you select the "Archived" filter.

Restore an archived member to your Pathwright account

  1. Open "Community" from the main menu and select the "Archived" filter.

  2. Find the member, and click on the settings icon to the right of the member's name. You can restore access by clicking "Unarchive member."  

All learner data and progress will be kept intact. 

Remove from a single course

Need to remove a learner, observer, or staff member from a particular course without removing account-wide access? See how to remove members from a course. 

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