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Cancellation Policy ⛔️
Cancellation Policy ⛔️

Review our order cancellation and revision policy

Romel avatar
Written by Romel
Updated over a week ago

Thank you for choosing Patisserie 42 for your event. We understand that sometimes things don't go as planned and you may need to cancel your order. Please read our cancellation policy carefully.

Booking & Deposit

To book your order, we require a non-refundable deposit of 50% of the total cost. This deposit ensures that we reserve the date for your event and begin preparations for your order.

Refunds

If you need to cancel your order more than 30 days before the event date, we will refund the remaining 50% of the balance paid. However, the initial 50% deposit is non-refundable, and non-transferable and will not be returned.

If you need to cancel your order within 30 days of the event date, unfortunately, we will not be able to offer any refund for the order. This is because we have already begun preparations and turned away other potential customers for that date.

Revisions

We understand that unforeseen circumstances can arise and we will do our best to accommodate any changes to your order. Design, size, flavor, order dates, and pickup/delivery times may be revised solely at the discretion of Patisserie 42. Please contact us as soon as possible if you need to make any changes or cancel your order.

Thank you for your understanding and we look forward to serving you in the future.

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