You can use the Intercom messaging to let your customers know about the incentives you will offer them.
Adding the Integration
You can add the integration by going to Settings->Messaging and clicking "Add integration"
You will then be asked to authorize access to Intercom:
Once complete you will see a message letting you know that you have added successfully added the integration.
The integration will automatically load all the teammates from your Intercom account and add them as senders:
Using the integration
Once the integration is set up, you can use it by following these steps:
In a campaign, select the "Audience Engagement" setting.
Toggle on the "Message Customer" option.
Under the "From" section, select a sender. This list will populate with your Intercom teammates.
Craft the message you want to send in the composer on the right side of the page.
Once these steps are completed, the message you crafted will be sent by Intercom the first time a user meets the campaign entry criteria.
Note: You can also craft a follow-up 'Reward success' message in the "Follow-Up Actions" setting in the same manner. This message will be sent via Intercom once the user has completed the behaviour the campaign is driving the user to complete.
Removing the Integration
To remove the integration and revoke access to your Intercom account you just need to go to the integration in Settings and click the "Remove integration" button
