We deliver your pet's fresh meals in insulated packages designed to keep its content under 4C for at least 48hrs.

On delivery days there will be no issues should the package waits a few hours for your return.

Since our recipes are steam cooked to pasteurization, as long as one meal is still partially frozen and all meals are cold to the touch, the cold chain was respected and they are safe to refreeze or serve to your pet 👍