Attention: If your next delivery is scheduled to be delivered in less than 3 days, it can no longer be modified. However, you can still suspend or cancel subsequent deliveries.
You can pause or cancel your subscription and any future order by following these steps:
Login to your Pawy account www.pawy.ch/membres
Click on the tab > My Plan
You can suspend or cancel your subscription by clicking on > Suspend located on your pet's profile
Complete the questionnaire and click > Continue
Your subscription will be suspended immediately. You can reactivate it at any time by clicking > Reactivate located in the top right corner of your pet's profile of your "My Plan" tab.
Please note that reactivating your subscription will send us a momentaneous request for a new delivery order which we will start preparing.
By reactivating, you will again have subscribed to a plan with regular deliveries.
Do not hesitate to contact us if you have any questions.