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How do I postpone a delivery?
How do I postpone a delivery?

Move my delivery to a future date / Postpone my delivery

Updated over a year ago

Attention: If your next delivery has already been paid or confirmed by email, it can no longer be modified.


If you still have a lot of Pawy food left and want to reschedule your delivery, we can do that for you.

  1. Login to your Pawy account > www.pawy.ch/membres

  2. Click on the tab > My Plan

  3. Click on > Suspend located on your pet's profile

  4. Complete the questionnaire and click > Continue

Your subscription will be suspended and you can reactivate it at any time by clicking on > Reactivate located on your pet's file.

Reactivating your subscription will instantly send us an order for a new order. Payment for this order will be processed and we will begin preparing your new delivery.

By reactivating, you will again have subscribed to a subscription with regular deliveries.

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