Q: What is Payaca?

Payaca is a platform connecting customers to simple, fast finance options. 

We know that as a homeowner you sometimes have unforeseen bills crop up and need a payment option fast. Or you may have a bigger home improvement project planned and want the flexibility to get the money now and pay it off over a number of months. Our platform connects you with the best rates on the market, from trusted lenders, with same day decisions on finance so you can get work booked and started with no delays. 

Q: What tradespeople use Payaca?

Payaca is open to independent tradespeople and businesses of all sizes. 

Previously customers have lacked options when it came to booking a job if they needed the finance option which typically only came from booking with a larger corporation. Payaca wants to level the playing field and ensure that customers can access the best rates on the market whilst also using independent tradespeople for their work.

Q: Do I have to pay to use Payaca?

No - using Payaca is totally free. 

Q: Do I need to join Payaca?

No - you don’t need to have an account with Payaca or sign up to look for a quote. You can simply follow the steps on the platform to find out what finance options are available to you. 

Q: How do I get a quote for finance options?

You may have been sent a link to Payaca within the estimate from your builder, or have found us directly via the website. Either way simply click on the “get your quote” button on the website and follow the steps. You’ll need to enter a few details in order for the lenders to suggest what loans are best for you. Once you’ve been approved for a loan you can make the decision to accept the finance option of your choice. 

Q: How long does it take to get a quote?

Once you’ve put in the details we need to generate a quote you’ll see your options straight away. 

Q: Is there a chance I won’t be approved?

Yes - our lenders generate an individual quote based on your personal circumstances. In some cases they won’t be able to approve finance, or they may ask for a couple more details to be able to pre approve you for the loan. 

Q: Will my credit rating be affected if I’m not approved?

 No - our lenders only run soft credit checks so your credit rating won’t be affected. 

Q: How quickly can I be approved for finance? 

Decisions on finance are instant and in some cases funds can be processed the same day. 

Q: What rates can I get?

We aim to get the best rates on the open market for everyone. The rate you’re offered is dependent on your personal circumstances. The range starts at 2.8% APR with an average rate of 9.9% APR.

Q: How much can I borrow?

Customers can borrow between £1,000 - £25,000 with one of our trusted lenders. 

Q: Does Payaca offer secured loans?

No - our lenders only offer unsecured loans.

Q: Who are your lenders?

We’ve done the hard work for you, searching the market for the most trusted lenders. Our lenders have outstanding customer feedback scores and some of the best rates in the market. Currently we have two lenders, Zopa and Lendable, but we are looking to add more that provide similarly excellent options for customers. 

Q: Will my tradesperson know that I’ve applied for finance?

No - your tradesperson won’t be notified if you apply for finance, or if you’ve accepted finance. You’ll be given the option to notify your tradesperson through the platform if you wish, but the Payaca platform will never notify them.  

Q: Does the lender pay my tradesperson?

No - the lender will pay you, and you’ll need to pay your tradesperson in the usual way paying them directly. 

Q: What happens if I miss a repayment?

This may vary slightly depending on your lender - so make sure you check these details with them before accepting your finance option.

Q: Do you offer 0% finance?

No. It’s something we’ll explore if there’s demand for it but we want all of our rates to be completely transparent and have found that with 0% offers, it isn’t always clear to customers that they would be paying a premium to get this. Rates with 0% always need to be subsidised -  either priced into the customer price or by the tradesperson, so the rate that would show feels misleading. 

Q: Do I have to use the Payaca platform to get a quote? 

 Yes, you’ll need to use the Payaca platform to generate a quote. We’re unable to give you a quote over the phone. 

Q: How does Payaca make money?

We’re a broker, and our platform finds the best lender for each customer. Lenders will pay us commission for bringing them more business. 

Q: How can I contact you?

You can chat with us live on the website, email us at hello@payaca.com, or feel free to give us a call on 0333 050 9475

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