1. Go to the Unit> search by unit number> click on blue unit number
2. Go to All Invoices > find the invoice you want to write off > actions (three dots) > Forgive Remainder > enter a reason then click Yes, forgive it
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3. Enter a reason for removing the balance > click Yes, forgive it
At this point the remaining amount of the invoice has been forgiven and has been written to bad debt expense!