Check out our video on amenity booking approvals here.
Configuring Booking Approvals
When creating or editing an amenity, you can require that bookings be approved before they're confirmed. To configure this on an existing amenity, click into the amenity, go to Edit Details, and scroll down to Booking Rules.
Toggle on Approval is Required, then choose who should receive approval alerts. While any administrator or user with read-write access to the amenity module can approve bookings, only the person selected here will receive the alert when a homeowner submits a booking request.
Once you're satisfied with your settings, click Review and then Save and Apply.
Managing Pending Approvals
When a booking is awaiting approval, you'll see a pending approval count at the top of the Amenity Scheduling page, and the specific amenity's card will indicate it's waiting for your review.
Click into the amenity and scroll down to Pending Approvals. Here you'll see the date, time, and homeowner for each pending request, along with the option to approve or deny the booking.
Approved bookings move to Upcoming Bookings. Denied bookings move to Canceled/Declined.
Notification Flow
When a homeowner requests a booking that requires approval, the following notifications are sent:
The designated administrator receives an alert that an approval is pending.
The homeowner receives an email confirming their time has been blocked off, letting them know the booking requires approval and that they'll be notified once a decision is made.
After the administrator approves or denies the booking, the homeowner receives a follow-up email with the decision.