How to Configure the Maintenance Request Form to Allow Submissions Without Requiring a Unit Selection
When submitting a Maintenance Request in PayHOA, you may encounter an error message stating, "Please choose at least one unit," even if the request is not related to a specific unit. This issue arises because the Maintenance Request form is configured to require a unit selection by default. To resolve this and allow submissions for common-area requests without assigning a unit, follow the steps below.
Steps to Update the Maintenance Request Form Settings
Navigate to the Requests Section - Log in to your PayHOA account. - Go to the "Requests" section in the main menu.
Access the Maintenance Request Form Settings - Locate the Maintenance Request form. - Click on the "Form Settings" option for this form.
Open the Form Editor - Within the Form Settings, find and open the "Form Editor."
Disable the Unit Requirement - In the Form Editor, locate the setting that requires assigning a unit to the request. - Toggle this setting off to disable the requirement for unit selection.
Save Your Changes - After making the changes, ensure you save or update the form to apply the new settings.
Outcome
Once these steps are completed, users will be able to submit Maintenance Requests for common areas without selecting a unit. This adjustment is particularly useful for managing requests that are not tied to specific units, such as those related to shared spaces or facilities.
Additional Notes
If you continue to experience issues after updating the form settings, double-check that the changes were saved correctly.
Ensure that all users submitting requests are aware of the updated process to avoid confusion.
By following these steps, you can streamline the submission process for Maintenance Requests and reduce errors related to unit selection.