Financial Accounts is currently in beta and is not yet available to all accounts. If you're interested in joining the beta for this feature, please reach out to support@payhoa.com.
See a video of how to do this here.
Refunding a Homeowner Payment
Before you start, note that the homeowner must have a bank account connected to PayHOA in order to receive an electronic refund.
In your left navigation, go to Financial Accounts.
Select Move Money, then Refund Payment.
You will see a list of all of your homeowner payments. Find the payment you would like to refund and select it.
Choose to refund the entire payment amount, or enter a partial refund amount.
If the homeowner has multiple bank accounts connected to PayHOA, select which bank account you would like the refund sent to.
Select a reason for the refund.
Once all of the details have been entered, select Continue to review.
If everything looks correct, select Confirm and Send. You will see a confirmation screen, and can then head back to your Financial Accounts page.
After You Send the Refund
Once the refund has been sent, it appears on the homeowner's account history on their unit. The homeowner will see the refund in their bank account five to ten days after it is initiated.