Financial Accounts is currently in beta and is not yet available to all accounts. If you're interested in joining the beta for this feature, please reach out to support@payhoa.com.
See a video of how to do this here.
Disputing a Transaction from the Spend Cards Table
On your Financial Accounts dashboard, go to your Spend Cards table.
Select Actions, then Submit Transaction Dispute. You will see a list of all spend card transactions across every card issued from your organization.
Select the transaction you would like to dispute. The details of that transaction will fill in automatically.
Enter a reason for the dispute, along with any details and contact information.
Agree to the terms, then submit. Cards with disputed transactions will show a dispute icon on your cards table.
Disputing a Transaction from a Specific Card
You can also dispute a transaction for a specific card:
Open the card's Spend Card Details page.
Select Actions, then Submit Transaction Dispute, and follow the same steps as above.