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How to Freeze a Spend Card

This article explains how to freeze your PayHOA spend card, or report it lost or stolen, from your homeowner portal.

Written by Sydney Lucas

See a video of how to do this here.

Freezing Your Spend Card

  1. Go to the Spend Cards module in your left navigation.

  2. You will see options to both freeze the card and report it lost or stolen.

  3. Select the option to freeze your card. Freezing is temporary, so once your card is frozen, you can return to the same section to unfreeze it at any time.

Reporting a Card Lost or Stolen

If you need to report your card as lost or stolen, select that option instead. Reporting a card lost or stolen will permanently cancel the card.

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