Step 1: Go to the "Invoices" Tab in the left navigation
Step 2: Select the check box next to the invoice(s) you wish to edit
Step 3: Click "Actions," then select "Remove Late Fees." This will remove late fees whether they have applied yet or not.
Note: If you are only editing one invoice, you'll click the red X next to the late fee to remove it.
What about late fees that have already been paid?
The steps above work for unpaid or partially paid invoices. If a late fee has already been paid in full and the board wants to waive it, the process is different:
Go to the All Invoices tab (not the Outstanding Invoices tab) to locate the paid late fee invoice.
Delete the late fee invoice.
The payment that was applied to that invoice will automatically be converted to a credit on the unit's account.
That credit will be applied toward the unit's next outstanding invoice.
Important: Do not apply an account credit to a late fee invoice as a way to "waive" it without deleting the invoice. Doing so records income without a real payment and overstates revenue on your financial reports. The correct method is to delete the invoice, which lets the system handle the credit automatically.