Note: There are two items to remember concerning the vendor bill pay through PayHOA. The first is that the bill pay bank account must be verified per user that wishes to send out payments to the association's vendors. This means if two administrators wish to pay vendors for your association, then each administrator will need to login to their PayHOA.com account and perform the below steps/verification. Second, submitting a vendor payment triggers a paper check to be sent to that vendor. To ensure account security and accuracy, a verification process involving micro-deposits is required. Users must verify their accounts by confirming the small deposits made into their accounts or inputting a verification code from the transaction description.
Step 1: Click on the gear icon in the top right hand corner.
Step 2: Navigate to the Bank Accounts tab.
Step 4: Under the Bill Pay Bank Accounts section click the blue "+Add Bill Pay Bank Account."
Step 5: Agree to the terms and conditions pop-up by clicking the blue "I agree" button.
Step 6: Fill in the association's bank account information/the bank that you would like to pay the vendors from. A note concerning the signatory box, that field is the name that will be signed on the bill pay checks that you as a user submit. Fill in all fields requested and click the "I'm not a robot" box when finished. Click the blue "Add Bank Account" button.
Step 7: A pop-up box will appear asking you to verify two micro deposits, click the X in the top right hand of the box to exit. After adding the bank account two micro-deposits (amounts under $1.00) will be sent to the bank in account in 1-2 business days. When you see those micro-deposits you will return to your wallet with steps 1-3 and do the following. These micro-deposits will have descriptions that start with 'SM,' and you will need to input the exact amounts to verify the account.
Step 8: Once you see those micro-deposits and return to your wallet, under bill pay bank accounts click the blue "verify" button next to the association bank account that was added prior.
Step 9: Click the blue "Yes, I see two small deposits in my bank account."
Step 10: Type in those micro-deposit amounts that you see in the bank account. Make sure to click off the fields after they are typed in and the "Verify" will show blue and be clickable. Click the verify button to finish.
If your micro-deposit amounts were correct then you will receive a green success message. If they were incorrect double check the bank account to be certain of those amounts. Please keep in mind 3 incorrect attempts at typing in those amounts will result in the verification attempt being locked and the process will need to be restarted by deleting the bank account and re-adding it. If the account becomes locked after three incorrect attempts, you must delete the bank account and complete the re-adding process to restart verification.
Once this verification is done for your user account you will be able to submit vendor payments for your association. To confirm if the account is successfully linked, go to "Org Settings > Bank Accounts." A linked account will display its status as "Linked" and may show a balance under the "Bank Balance" column.