All payments received in the PO BOX are scanned electronically the business day they are received and deposited the next day electronically. All the deposits will be coded to the correct accounts based on their paid invoices. The deposit records will look exactly like an online payment deposit, except they will say "Lockbox Deposit" and located on the All Transactions page.
Note: Lockbox facilities are closed on weekends and major holidays, and the processing of checks typically occurs within 24 hours of receipt.
If the homeowner did not include a remittance slip within their envelope, our lockbox provider sends the check to our team to map it manually. This can cause a one business day delay.
Manual mapping of checks is conducted promptly, but please allow 1 additional business day for updating the account when a remittance slip is missing.
If a homeowners check cleared their bank account and was not applied to their PayHOA account, please contact support@payhoa.com and email a copy of the cleared check.
If a homeowner's check has not cleared their bank account, allow extra time for the check to arrive. USPS first-class or priority mail typically delivers checks within 1–2 business days, but delays can extend delivery to up to 1–3 weeks.## Related Topics If you wish to explore more about fund handling or transaction troubleshooting, consider visiting:
Pending and Processed Funds Status
Bank Account Verification in PayHOA