All payments received in the PO BOX are scanned electronically the business day they are received and deposited the next day electronically. All the deposits will be coded to the correct accounts based on their paid invoices. The deposit records will look exactly like an online payment deposit, except they will say "Lockbox Deposit" and located on the All Transactions page.
If the homeowner did not include a remittance slip within their envelope, our lockbox provider sends the check to our team to map it manually. This can cause a one business day delay.
If a homeowners check cleared their bank account and was not applied to their PayHOA account, please contact support@payhoa.com and email a copy of the cleared check.
If a homeowners check has not cleared their bank account, please allow an extra few business days for the check to arrive. USPS delivery times vary. The check can take 1-3 weeks to arrive from USPS.