Question 1: Is there a fee if I pay with my bank account online with PayHOA?
Answer 1: Yes. Echeck payments cost $1.95 per payment per unit processed.
Question 2: Is there a fee if I pay with my credit or debit card online with PayHOA?
Answer 2: Yes. There is a 3.25% + $0.50 cent processing fee per payment per unit processed.
Question 3: Can I pay with a paper check and if so, where do I mail the check to?
Answer 3: You'll want to check with your association on this question. They would be able to tell you if the association accepts checks and if so where to mail them.
Question 4: Can I add my bank account without using my banking credentials?
Answer 4: Yes! You can add your bank account using routing and account number instead. To do this, when adding your bank account, ignore the search box and right below click "Add it with account and routing numbers."
Question 5: I have tried to login to my account and the login screen, after I submit my credentials, just continues to say "logging in." What do I do?
Answer 5: Check your computer/device time clock and make sure it matches your association's timezone! This is a security feature. Once you fix your time clock, refresh your browser 5 times and give logging in another shot. If you still see the same results email support@payhoa.com and our support team can investigate!
Question 6: I have a late fee that I don't agree with. Can PayHOA waive that fee?
Answer 6: No, you would need to reach out to your association board/property manager.
Question 7: Why did my dues increase?
Answer 7: PayHOA team members are not involved in the invoicing/dues process in such a way. So we are unable to answer questions on increases. You would need to reach out to your association board/property manager.
Question 8: Is my information secure?
Answer 8: Absolutely! See this article for a break down on some of the security measures. https://intercom.help/payhoa/en/articles/3482621-payhoa-security
Question 9: How do I turn on autopay?
Answer 9: Here are the steps to turn on autopay! https://intercom.help/payhoa/en/articles/3443937-how-to-enroll-in-autopay
Question 10: How do I turn off/disable autopay?
Answer 10: Here are the steps to turn off/disable autopay! https://intercom.help/payhoa/en/articles/5857835-how-to-disable-autopay
Question 11: Who do I contact if I have questions about my association?
Answer 11: You'll want to contact your association/property manager! PayHOA isn't involved in the actual management or regular business of associations.
Question 12: I overpaid/paid more than I meant to. Can I get a refund?
Answer 12: You'll want to contact your association/property management for this question. They would need to request the refund/reach out to PayHOA.