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Why is my verification rejected?

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Written by Paule AKE
Updated over 7 months ago

Your verification request may be rejected for the following reasons

  • Blurred image

  • Card details do not match those on the KYC form

  • Missing ID image

  • No selfie or inconsistent selfie (e.g. the photo on the ID is different from the person in the selfie)

  • Taking a selfie in the space reserved for the ID and vice versa

  • Invalid ID

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