Q: When will I need to subscribe?
You will need to subscribe if:
You run a pay run with more than 1 employee, or
You want to access Superannuation and process super payments through Beam
The Payroller mobile app can be used for free for businesses with 1 employee, but Superannuation and Beam require an active subscription.
Q: How do I subscribe on the Payroller mobile app?
To subscribe:
Log in to the Payroller mobile app.
Select the three dots in the top-right corner.
Select Subscription.
Follow the prompts to select your subscription.
Q: What is the cost of a subscription on the mobile app?
The mobile app is free for businesses with 1 employee for eligible free features.
For more than 1 employee, an Annual Subscription costs $12.92 per month, paid upfront for a year, and a Monthly Subscription costs $16.99 per month.
Mobile subscriptions offer a flat fee regardless of the number of employees beyond the first.
If you have only 1 employee but want to use Superannuation and Beam, you will also need an active subscription.
Q: If I increase the number of employees, do I have to pay extra on the mobile app?
If you have 1 employee, you do not need to subscribe for eligible free features. If you have more than 1 employee, you will need to subscribe.
A mobile subscription provides access to run unlimited payroll for an unlimited number of employees on the mobile app.
Q: Will my card be automatically charged each billing cycle?
Yes. If you need to adjust or cancel your plan, you must do so before the next billing cycle to avoid being charged for the next billing period.
Q: What features will I have access to if I subscribe?
With an active mobile subscription, you can:
Run and submit STP for unlimited pay runs
Process payroll for unlimited employees
View and send payslips
Manage employees
Manage leave
Access Superannuation
Process super payments through Beam
Q: What features are available if I don’t subscribe?
If you are eligible to use the mobile app for free, you can access features such as:
Adding employees
Leave scheduling
Changing company details
Editing existing pay runs
Some features, including Superannuation and Beam, require an active subscription.
Q: Is Superannuation available on the Payroller mobile app?
Yes. Superannuation is available on the Payroller mobile app with an active subscription.
From the main menu, select Superannuation to view your super contributions and manage your super payments.
Make sure you are using the latest version of the Payroller mobile app.
Q: Can I make super payments from the mobile app?
Yes. With an active subscription, you can access Superannuation and process super payments through Beam.
You must have a successfully processed pay run before submitting the related super payment.
Q: What is Beam?
Beam is Payroller's integrated superannuation clearing house. It processes super contributions and distributes them to employees' nominated super funds.
Q: Is there an additional fee for Beam?
No. Beam is included with an active Payroller subscription at no additional cost.
However, Superannuation and Beam are not included in the free 1-employee mobile offering.
Q: What are the differences between Payroller Web and the mobile app?
Payroller offers Web and Mobile subscription options.
A Payroller Web subscription includes access to both Payroller Web and the mobile app and is priced per employee.
A mobile subscription is for the mobile app and offers a flat subscription fee for unlimited employees.
Payroller Web provides additional payroll management features, while the mobile app provides convenient access to essential payroll features while on the go.
Superannuation is available on both Payroller Web and the Payroller mobile app with an eligible active subscription.
Q: Do I have to pay for leave scheduling?
No. Leave scheduling is available for free on the mobile app.
Q: What happens if I need to remove an employee in the middle of an annual subscription?
When you pay for an annual subscription, you pay upfront for the whole year.
If you reduce your employees from 2 to 1, make sure you cancel your subscription before renewal if you no longer require paid features.
If you still need Superannuation or Beam, you will need to maintain an active subscription even if you only have 1 employee.
Q: How do I switch from monthly to yearly and vice versa?
To change your subscription from monthly to annual, or annual to monthly, you will first need to cancel your current subscription and wait until the end of the billing cycle before resubscribing.
To cancel:
Select the three dots in the top-right corner.
Select Subscription.
Select Manage Subscription.
Follow the prompts in the App Store or Google Play.
Q: Are there any free alternatives with Payroller?
Payroller can be used for free on the mobile app for businesses with 1 employee for eligible free features.
Superannuation and Beam require an active subscription.
Q: If I subscribe on the mobile app, can I use Payroller Web?
No. A mobile subscription does not provide access to Payroller Web.
If you want to use Payroller Web, you will need to cancel your mobile subscription and subscribe through Payroller Web.
A Payroller Web subscription includes access to the mobile app, so you will not need to subscribe again on mobile.
Q: If I have a subscription on Payroller Web, will I need to subscribe on the mobile app?
No. The Payroller mobile app is included with your Web subscription, so you do not need to subscribe again on mobile.
Q: If I want to start using Payroller Web, will the amount I paid for my mobile subscription transfer?
No. Subscription fees paid through the mobile app do not transfer to a Payroller Web subscription.
If you are planning to subscribe on the Web, make sure you cancel your mobile subscription to avoid paying for both subscriptions.
Q: How can I switch my subscription from the mobile app to Payroller Web and vice versa?
Cancel the subscription on your current platform and resubscribe on the platform you want to use.
Subscriptions do not transfer between platforms.
If you subscribe through Payroller Web, access to the mobile app is included.
Q: How do I cancel my subscription?
Cancelling your subscription will not immediately remove your paid access. You can continue using the subscription until the end of your current billing period.
To cancel:
Select the three dots in the top-right corner.
Select Subscription.
Select Manage Subscription.
Follow the prompts in the App Store or Google Play.
Q: If I cancel my subscription during my billing period, can I get a refund?
When you purchase an annual or monthly subscription, you pay upfront for the applicable billing period.
If you cancel during that period, you can continue using the paid functionality until the end of the billing period. Cancelling does not automatically provide a refund.
Q: How do I request a refund?
If you subscribed through the mobile app, refund requests need to be submitted through the relevant app store.
Please follow the refund process provided by the Apple App Store or Google Play.
Q: I only have 1 employee. Do I need to pay for a subscription?
The Payroller mobile app can be used for free for businesses with 1 employee for eligible free features.
However, if you want to access Superannuation or process super payments through Beam, you will need an active subscription even if you only have 1 employee.
Q: Is there a credit card surcharge on subscriptions?
No. There is no credit card surcharge on subscriptions.
Q: If I submit quarterly, do I have to pay for all three months?
It depends on the subscription you choose.
With an Annual Plan, you pay upfront for the year and do not need to manage your subscription each month.
With a Monthly Plan, you can manage your subscription based on when you need paid features, but the monthly price is higher.
Q: How do subscriptions work for users with a WPN?
Payroller does not have STP reporting facilities available for WPNs.
If you wish to use Payroller to generate payslips for employees as a WPN, you will need to subscribe.
Q: If I choose an annual subscription but cancel before the end of the year, will I receive a pro-rata credit?
You can cancel your plan at any time. Your current plan will remain active until the end of the billing period you selected when purchasing your subscription.
Q: Why was my card automatically charged, I did not authorise this.
A: Subscriptions are set to auto-renew at the end of the billing period unless cancelled prior to renewal. You will need to make sure to cancel the subscription prior to renewal to avoid being charged.
Q: Where can I review my order history for a paid subscription on the mobile app?
A: You will be asked to enter your credit card details and your card will be charged at the start of each billing period. You can review the order history straight from the app store or play store where you downloaded the app.
Learn how to customise your Payroller mobile app subscription with our simple guides:
Discover more tutorials for using Payroller
Download the Payroller STP mobile app to do payroll from anywhere, anytime. Get the most from using Payroller with our simple user guides for Payroller mobile app.
Signing up for a Payroller Web subscription gives you access to all Payroller features on both Payroller web and mobile app. Read our Subscription FAQs for more information.