Q: When will I need to subscribe?
A: You will need to subscribe when you run a pay run with more than 1 employee.
Q: How do I subscribe on the Payroller mobile app?
A: To subscribe on the mobile app, log in to the Payroller mobile app, go to the three dots on the top right corner and select ‘Subscriptions’.
Q: What is the cost of a subscription on the mobile app?
A: The mobile app is free for 1 employee. If you have more than 1 employee an Annual Subscription is equivalent to $12.92 per month paid upfront for a year, and Monthly Subscriptions are $16.99 per month. With an Annual Subscription, you are getting about a 24% discount compared to the Monthly Subscription.
Q: If I increase the number of employees do I have to pay extra on the mobile app
A: If you have one employee you do not need to subscribe but if you have more than one employee you will need to subscribe.
A subscription will provide you access to run unlimited payroll for an unlimited number of employees on the mobile app.
Q: Will my card be automatically charged each billing cycle?
A: Yes. If you need to adjust or cancel your plan, you must do so before the next billing cycle to avoid having the fees charged for that period.
Q: What features will I have access to if I subscribe?
A: Running and submitting STP for unlimited pay runs for unlimited employees.
Q: What features are available if I don’t subscribe?
A: Adding employees, leave scheduling, changing company details and editing existing pay runs.
Q: What are the differences between the Payroller web and the mobile app?
A: The following features are only available on Payroller web: reports, agent portal, timesheets, rosters, accept/reject employee leave requests, finalise STP, Xero integration and superstream. However, besides the Xero integration and SuperStream, you can access all of these features for free, regardless of whether you have a paid subscription.
On the Payroller mobile app you will have the option to add an employee, run, edit and submit pay runs to the ATO, view and send payslips, schedule leave requests, edit company settings. You will need to subscribe to run a pay run for more than one employee. All other features are free.
Q: Do I have to pay for leave scheduling?
A: You do not need to pay for leave scheduling, this is available for free on the mobile app.
Q: What happens if I need to remove an employee in the middle of an annual subscription?
A: When you pay for an annual subscription you will be paying upfront for the whole year. If you reduce from 2 employees to 1 you will need to make sure to cancel the subscription prior to renewal to avoid being charged.
Q: How do I switch from monthly to yearly and vice versa
A: If you would like to change your subscription from monthly to annual or annual to monthly you will need to first make sure to cancel your subscription and wait till the end of the billing cycle before you resubscribe.
Step 1: Select the three dots on the top right.
Step 2: Select ‘Subscription’
Step 3: ‘Manage subscription’.
This will lead you to the App Store or Google Play to cancel your subscription
Q: Are there any free alternatives with Payroller?
A: Payroller is free to use on the mobile app for 1 employee.
Q: If I subscribe on the mobile app can I use Payroller Web?
A: To use Payroller web you will need to make sure to cancel your subscription on the mobile app and then subscribe on payroller.com.au. Subscribing on mobile will not give you access to Payroller web. However, if you subscribe on payroller.com.au you will have access to mobile without subscribing again.
Q: If I have a subscription on Payroller web will I need to subscribe on the mobile app?
A: The Payroller mobile app is included in your web subscription and you will not need to resubscribe on the mobile.
Q: If I want to start using Payroller web will the amount I pay transfer from the mobile app to Payroller web?
A: Any fees you have paid on the mobile app will not transfer onto Payroller web. If you are thinking of subscribing on the web please make sure to cancel your subscription on mobile.
Q: How can I switch my subscription from mobile app to Payroller web and vice versa?
A: You will need to make sure to cancel the subscription from the original platform and resubscribe on the new platform. Please note that subscriptions do not transfer from the platform you use. However, if you subscribe on the web, the mobile app is included and you will not need to resubscribe on mobile.
Q: If I have stopped using Payroller, will I be charged any fees?
A: If you have not yet subscribed to a paid plan, you will only have to pay if you add more than one employee, create/edit a pay run, or submit STP.
If you have paid for a subscription you will need to make sure to cancel the subscription before the renewal to avoid being charged.
Q: How do I cancel my subscription?
A: Please note that cancelling your subscription will provide you access to Payroller until the end of the subscription.
Step 1: Select the three dots on the top right.
Step 2: Select ‘Subscription'.
Step 3: Select ‘Manage Subscription’.
This will lead you to the App Store or Google Play to cancel your subscription.
Q: If I cancel my subscription within the period I have subscribed for can I get a refund?
A: When you pay for an annual or monthly subscription you will be paying upfront for the whole year or month. When you cancel your subscription within the period you have subscribed you will have access to all of the functionality you have purchased until the end of the billing period. This will not be subject to a refund.
Q: How do I request a refund?
A: To request a refund you will need to contact the app store you subscribed from. Please follow the guides attached to request a refund for App store or Google Play.
Q: I only have 1 employee. Do I need to pay for a subscription?
A: Payroller mobile app is free for users who have 1 employee.
Q: When I try to add an employee on the mobile app I get an error message ‘Go to payroller.com.au to update your subscription’
A: You will see this error message if you have subscribed on the web and try to add an employee on the mobile app. If you have a web subscription you will only be able to add an employee on the web. The employee added on the web will show up in the app. We are working to address this.
You can only add a pay run for the number of employees subscribed on the web.
Q: Is there a credit card surcharge on subscriptions?
A: No, there is no credit card surcharge on subscriptions.
Q: If I submit quarterly, do I have to pay for all three months or can I just pay for the month that I submit it?
A: It’s up to you how you want to handle it and you should compare the plans to understand which subscription best suits your situation. With an Annual Plan, you get a strong discount and you don’t have to worry about managing your account by turning it on and off. Under a Monthly Plan, you pay just for the month you submit your pay run, but you are priced at a higher rate and you need to closely manage how many employees are active and adjust it each month.
Q: How do subscriptions work for users with a WPN?
A: Payroller does not have STP reporting facilities available for WPNs. If you wish to use Payroller to generate payslips for your employees as a WPN you will need to subscribe.
Q: If we opt for the annual subscription but choose to cancel before the year-end, will we get a pro-rata credit?
A: You can cancel your plan at any time. When you do, your current plan will last until the end of your current Billing Schedule that you selected when choosing your plan.
Q: Why was my card automatically charged, I did not authorise this.
A: Subscriptions are set to auto-renew at the end of the billing period unless cancelled prior to renewal. You will need to make sure to cancel the subscription prior to renewal to avoid being charged.
Q: Where can I review my order history for a paid subscription on the mobile app?
A: You will be asked to enter your credit card details and your card will be charged at the start of each billing period. You can review the order history straight from the app store or play store where you downloaded the app.
Learn how to customise your Payroller mobile app subscription with our simple guides:
Discover more tutorials for using Payroller
Download the Payroller STP mobile app to do payroll from anywhere, anytime. Get the most from using Payroller with our simple user guides for Payroller mobile app.
Signing up for a Payroller Web subscription gives you access to all Payroller features on both Payroller web and mobile app. Read our Subscription FAQs for more information.