A one-time invoice is a non-recurring invoice used to charge a tenant for a single or adjustment-based charge. It does not recur, roll forward, or combine with rent.
When Manager Action Is Required
You need to create a one-time invoice if any of the following apply:
A payment has already been applied to an invoice and additional charges or corrections are required, but the invoice can no longer be edited.
You need to add late fees, miscellaneous charges, or prorated rent
A required charge (such as a pet fee) was not added to the original rent invoice
You need to correct an overpayment or refund scenario
When No Action Is Required
A one-time invoice is not required if:
Rent can still be updated before a payment is made
The charge should recur monthly (use recurring charges instead)
You are collecting application fees or security deposits
You are attempting to charge a past tenant for move-out damages
How to Create a One-Time Invoice
Log in to your Manager Portal
Navigate to Tenants
Select Create Invoice
Enter the Due Date
Choose whether to Notify Tenant by email
Add a Description and Amount
Add additional charge lines if needed
Select Create Invoice
Once completed, the one-time invoice is immediately visible in the tenant portal.
Important Notes
One-time invoices can only be created for active tenant accounts. Applicant and past tenant accounts are not eligible.
One-time invoices cannot be backdated.
Due dates may be set in the future.
Invoice statuses:
Active: Visible to tenants, can have charges added, and allows payments to be applied.
Void: Not visible to tenants, cannot have charges added, and cannot accept payments.
An invoice cannot be voided if payments have already been applied. Payments must be moved to another invoice before the invoice can be voided.
Late fees may be added manually.
Late rent rules do not automatically apply.
Returned or NSF payments are handled the same as rent payments.
Common Issues & Next Steps
Invoice created incorrectly?
See Modifying or Voiding an Invoice.
Invoice created for the wrong tenant?
The invoice must be voided and recreated for the correct tenant.
If payments have already been applied, see Reassigning Payments to Another Invoice before voiding.
Invoice not visible to the tenant?
Verify the tenant account is active.
If the account is inactive, see Activating an Applicant Account.
When to Contact Support
Managers can create, edit, and manage one-time invoices directly in the Manager Portal.
Support is available to assist with questions or issues but is unable to create, edit, or manage invoices on a manager’s behalf or waive fees without approval.