An invoice that has not been paid or have been paid and receipts have been issued can be cancelled by following these steps.

Step 1: Go to "Revenue'' menu > "Delivery Note/Invoice/Record AR" > ''See All'' > Select the invoice number that you want to cancel and click on it

Step 2: Click on the dropdown button icon > Select 'Void'.

Note: In the case where an invoice has been paid and a receipt has been issued, the system will cancel the payment and the receipt cancellation as well.

Step 3: When you click "Void," a pop-up will appear asking for confirmation to cancel all documents associated with the invoice you want to cancel. If you want to proceed with the cancellation, click "Confirm."

When you click "Confirm " to cancel the invoice, it will be cancelled and automatically moved to the 'Voided tab".

Note: Document in the Voided tab can't be deleted from the system.

Because the Voided tab is used to keep cancelled document, but it does not affect the functionality.

- End of the cancellation of an invoice -