When you have sold an inventory or serviced to a customer, a receipt/invoice has been issued, and later you want to issue a credit note without providing a refund to the customer, but you want the customer, to credit on a next transaction, you can follow the example below:

Step 1: Create a credit note based on the invoice/tax invoice or receipt that requires a credit note issuance.

Step 2: Once you click on the "Create Credit Note" button, you can enter details and reasons for the credit note. If you select to receive the returned products, it will automatically update the stocks by adding inventories back.

Step 3: After that, when it comes to the payment step, you can select the "Advanced" option and checkbox the transaction of fees and adjustment. Choose the account number for credits. As an example, select as Suspense Account and approve the document.

Steps to record the issuance of a receipt/tax invoice to reduce the outstanding amount for which a credit note has been issued.

​Step 1: After creating the document successfully, in the payment process, select the same method as specified in the Step 3 of issuing a credit note, and then approve the document.

When checking the entries on the general ledgers at Accounts menu, the amount will be offsetted.