Common Issue
Some users have reported problems when entering their mobile number in international format (e.g., +61 for Australian numbers). The 6-digit code needed to verify and access the app may not arrive. This issue is specific to Australian numbers.
Why This Might Happen
There are a few reasons this could occur, including issues with your Pebl account, mobile carrier or device settings. Recently, Google has also identified ongoing issues with some Vodafone SIM cards in Australia, which may affect receiving messages, including OTPs. This is currently being resolved.
What to Do
If you’re not receiving the OTP:
Double-check your mobile number is entered correctly.
Do not include the first '0' in your mobile number - it should be in international format.
If the issue persists, start a new support chat and select the Talk to a person option to connect directly with a Pebl team member. Our team will verify your details and assist you in resolving the issue.
Once Resolved
After speaking with our team and successfully verifying your account, you’ll be able to seamlessly access the Pebl app. If you experience further issues, our team is always here to support you.
Once you've gained access to your Pebl account, we recommend enabling FaceID or Biometric login by going to Settings > Security.
We’re committed to ensuring your experience with Pebl is smooth and secure. Thank you for your patience as we help you get set up!