Overview:
Pebl’s surcharging feature allows you to recover the full payment amount by passing on transaction fees to customers or donors. This helps reduce your out-of-pocket costs while remaining compliant with Australian regulations.
Step-by-Step Instructions:
Open the Pebl app.
Go to Settings > Payment Settings > Advanced Settings.
Toggle on one or both options:
Enable Surcharging – Automatically pass on transaction fees for all payment types, so you receive the full amount.
Donation Surcharging – Let donors choose whether they want to cover fees when donating via QR code or Payment Link.
✅ Once enabled, surcharges will apply automatically to all future transactions.
FAQs and Troubleshooting Tips:
Can I add a surcharge to PayID payments?
Yes. When surcharging is enabled, Pebl applies it to all payment methods, including PayID.
What is the surcharge rate?
Pebl automatically applies the correct rate based on your pricing to ensure compliance:
Card payments: 1.80%
PayID payments: $1.50 flat fee
Can customers see the surcharge?
Yes. Surcharges are clearly shown to customers before they complete the payment.