In this article, you will learn how to configure tips and auto-gratuity, including tip calculation, tip configuration, and auto-gratuity settings. We will provide a step-by-step guide to ensure you can set up these features effectively and enhance your service experience.
Table of Contents:
📖 Tutorial
Find Tip Setting under Peblla Store Portal - [Settings] - [Payment Settings].
Tip Calculation
You can choose between different tip calculation rules:
Order actual payment amount:
Tip percentage is calculated based on the actual order payment total, excluding rewards, promotions, and any other additional fees.
Subtotal:
Based on order subtotal, including rewards, promotions, and pre-paid amount. (e.g. Room charge is taken on a different platform and thus deducted from the payment on Peblla POS, however, you can still charge tips based on room charges.)
Sum of all subtotal, tax, and fees:
Tip calculated based on all other charges including subtotal, tax, fees, and pre-paid items.
Tip Selection Timing
Select Tip Selection Timing to comply with your local regulations.
Tip Configuration
Switch between Quick Service, Table Service and Online Order for different suggested tips.
You can add a message to different tip levels, and use the selection button in the front to choose the default tip level.
Please note that the "no tip" and the "custom tip" options will always appear as an option, except for table service, you can choose not to display the "No Tip" option on the ordering tablet when customers pay over the table-side ordering tablet.
For Online Orders, you can even choose to skip tipping at all to provide a more frictionless checkout experience for your clients.
Auto-Gratuity
Turn on the feature to collect auto-gratuity.
Auto-gratuity for table service can be charged based on party size. You could also collect auto-gratuity for quick service orders.
You can also give auto-gratuity a name.
Apply Tax
Some states treat auto-gratuity as taxable sales. Use Apply Tax to charge tax on the auto-gratuity your store collects. This is a single setting for the whole store, so it applies to every auto-gratuity rule and every service type.
Open the Apply Tax dropdown and select No Tax, or select one or more of the taxes you have set up for your store. The default is No Tax, and No Tax cannot be combined with a tax. Click [Save] to send the setting to your POS and Mobile POS.
Note:
If your auto-gratuity is calculated on "Sum of all subtotal, tax and fees", the tax you select here is left out of that calculation base, so the two do not loop back on each other.
When you select more than one tax, each tax is calculated on the auto-gratuity amount on its own, and the results are added together.
A tax that is in use by Apply Tax cannot be deleted in Taxes Settings until you deselect it here.
Once auto-gratuity is taxed, it is shown above the Tax line on the POS order page and cart, on printed checks and receipts, and on the order details page. With No Tax, it stays in its current position.
In Report Center > Order Details, taxed auto-gratuity is reported in the Auto Gratuity (Taxable) column, which is counted in Taxable Amount. Auto-gratuity that is not taxed stays in the Auto Gratuity column.
After configuration, click [Save] at the bottom of the page.
Tip suggestions shown on checks and receipts
The same tip suggestions will also appear on the POS when you update tips.
Quick Service Tip Configuration
Under "tip amount", click on [Quick Service]
Default Tip Configuration
After entering a value, it becomes a quick-access button on the tip collection page. Click [Add Tip] to add a new configuration item.
The button below [Selection] will set the default option each time the page is opened.
Auto-Gratuity Configuration
Toggle the switch in [Auto-Gratuity] to enable it.
Click [Quick Service] to navigate to the page, then click [Add] to add a configuration.
Content Configuration
Gratuity Name: The name of the gratuity fee.
Customer Count: Determines whether mandatory gratuity is applied based on a specified customer threshold.
Percentage: The percentage of mandatory gratuity applied once the threshold is met (calculated based on the selected option in Tip Calculation above).
The [Add] button allows you to set different charges for various thresholds, while the [Red Button] enables deletion of entries.
Once configuration is complete, click [Save] at the bottom to apply the changes.